We aim to reply within two business days (Sunday–Thursday, Gulf Standard Time).
Company
Widgets Lab
Widgets Lab Artificial Intelligence Developing Services L.L.C – S.P.C, Abu Dhabi, UAE.
When you write to us
To help us sort things out quickly, please include:
- the name of the app;
- your device model and its iOS or Android version;
- the app version (usually under Settings or About in the app);
- what happened, what you expected, and a screenshot if you can.
Common questions
How do I get a refund for an App Store purchase?
Purchases made through the App Store are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and select "Request a refund". If something is wrong with what you bought, tell us as well and we will help.
I bought something but it isn't unlocked
Open the app and use Restore Purchases (usually in Settings), signed in with the same Apple ID you used to buy. If it still isn't unlocked, email us with the app name and the date of purchase.
How do I cancel a subscription?
On iPhone or iPad, open Settings → your name → Subscriptions, choose the subscription and tap Cancel Subscription. You keep access until the end of the period you have paid for.
How do I delete my account and data?
If the app has an account, you can delete it from inside the app (usually under Settings → Account). You can also email hello@widgetslab.ai from the address linked to your account, and we will delete your account and data within 30 days. See our Privacy Policy for details.
How do I report a bug or suggest a feature?
Email us with the details listed above. We read every report, and suggestions shape what we build next.
I'm a creator or a studio. Where do I go for Entaliq?
Entaliq and Entaliq.me have their own sites: entaliq.com for the TikTok LIVE Creator Network, and entaliq.me for the creator and game maker marketplace.